Hosted VoIP Telephony

Private Branch Exchange (PBX)

Our hosted PBX delivers powerful features to you straight from The Cloud. Your phone system is always updated, monitored and maintained so that you can focus on delivering great products and services to your customers.

Supported remotely by our managed services helpdesk, welcome to a hassle-free, low-cost alternative to conventional fixed line telephony. Subscription-based charging models mean you pay monthly for the users and features you need. There are many different universal IP handsets which we can advise to best suit your needs and features.

Our hosted server infrastructure is located in a Tier 3 datacentre and based on VMware virtualisation technology maximising uptime and flexibility.

Benefits of VoIP Telephony

Web-Based Configuration
& Management

Whether a single location or hundreds, we can control your entire voice communications from a single, secure and cloud-based web interface.

Delivered as a Hosted &
Fully Managed Service

All you need is handsets, the rest is up to us and covered by your simple monthly fee.

Seamless Access for
Mobile Workers

Integrate your mobile phone with your hosted business voice platform, extending your office to wherever you are.

Resilient, Nationwide Network
with 99.99% Uptime

Gain instant disaster recovery for your mission-critical voice by moving it to the cloud.

Cost Saving

With no need for ISDN and cost effective calls routed via SIP channels, enjoy a significant reduction in your total cost of ownership.

Hosted VoIP Features

Our hosted VoIP solution is based on the 3CX software-based phone system which we host in our own data centre. As a 3CX Platinum partner we are experts in delivery reliable, scalable and dependable telephony solutions to our clients. 3CX includes all of the functionality you are used to:

Keep your existing numbers
Inclusive calls
Auto attendant
Free internal site-site calls
Music on hold
Call forwarding
System failover
Call recording
Voicemail
Call transfer
Central phonebook
Fax to email PDF
Caller ID
Call reporting
Conference calling

In addition the following functionality is available at no additional cost:

Access from anywhere

Our solution is hosted and there is no on-premise hardware required meaning your handsets are not tied to a physical location in order to operate.

Each user has the ability to connect to their phone extension via a traditional physical handset, the smartphone app or a Windows softphone client, from anywhere!

Call Centre Wallboard

The Call Centre Wallboard can help you achieve 100 percent first contact resolution. It is a powerful tool for call centre management which enables you to direct manpower and resources to where they are most needed, getting calls answered rapidly by the right agent.

Smartphone App

Includes VoIP clients for Android and iOS which allow you to take your office extension with you anywhere. Answer calls via the office phone extension and transfer to colleagues without asking customers to call another number. Slash your company’s mobile phone costs, increase productivity and make sure you never miss a call again

SIP Trunking for your business

SIP Trunks

If you need the flexibility and control of your own phone system – and either already have a phone system or are happy to buy, run and manage the phone system yourself – SIP Trunks are the right choice for you.

We take responsibility for delivering your SIP Trunking solution from the day you place your order, including the circuit, numbering, back up and engineering.

Trust Active8 for superior SIP Trunking:

  • Keep your existing phone number
  • Service implemented on our own secure and resilient core network infrastructure
  • Cheaper calls to mobile networks
  • Reduced rates to local and national destinations
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